You are able to retrieve your Product License 24 hours a day, 7 days a week, from the OtsZone.com servers (baring server maintenance downtime or outages).
Go to http://OtsZone.com
Click on the My Licenses link in the left-hand menu.
Log into OtsZone.com with your profile email address and password.
Note: The password can be re-sent to your profile email address if you have forgotten it. Select this option under the log-in form.
Click on the PDI link that you want to retrieve the Product License for.
Highlight all 10 lines of text.
Right-click and select Copy.
Paste directly into the OtsReg window.
Paste into a text file for safe keeping, or to transport to another computer.
If you require instructions on downloading the OtsAV installation file click here.
Tip: If you cannot see any licenses displayed after logging in to your OtsZone.com profile, you may have created several profiles. You must login to the profile where your license(s) were originally purchased to access your Product License(s).
Transferring your OtsAV license to another machine